General Terms and Conditions

As of 30 September 2026

1. Scope and contracting party

(1) These General Terms and Conditions apply to the use of the “lovlov” offering at lovlov.co. The version valid at the time the contract is concluded is authoritative.

(2) The contracting party is Alpha 360 Omega GmbH, c/o Unicorn Workspace GmbH, Schlüterstraße 39, 10629 Berlin, registered in the commercial register of the Local Court (Amtsgericht) of Charlottenburg under HRB 257792 B, represented by its managing director Eric Ebert, email: hello@lovlov.co, telephone: +49 30 52006260 (hereinafter “we”).

(3) The offering is directed exclusively at consumers who have reached the age of 18.

2. Services

(1) lovlov is a digital test about one's own relationship. Users answer questions on topics of their relationship. An evaluation is created from the answers according to fixed rules determined in advance.

(2) The test can be taken alone or as a couple. When taking part as a couple, the participating person invites another person via a link. Both answer the questions independently of each other. The answers on the shared topics are displayed to the other person only once both have answered and consented to the display. The “Guess each other” feature and the sharing of exercise answers each require the consent of both persons. Where the test is purchased for two persons, the participation of the invited person is included at no cost to them. If the invited person does not take part, the evaluation of the participating person remains unaffected.

(3) Where offered, an entry into the test is free of charge. The full test is a service against a one-off payment (Section 4); there is no subscription, no recurring payment and no automatic renewal.

(4) Without a personal area, the result can be accessed for 90 days after it has been provided. If the participating person creates a free personal area, the result can be accessed for as long as the personal area exists; the personal area ends only when the participating person deletes it or twelve months after its last use. If an email address for notifications is stored for the personal area, the deletion is announced by email 30 days and 7 days in advance.

(5) lovlov does not provide any medical, healing practice, psychotherapeutic or couples therapy services. No diagnosis, no treatment and no treatment recommendation takes place. lovlov does not replace professional advice or treatment.

(6) We do not owe any particular outcome, in particular no particular development of the users' relationship.

3. Crises and emergencies

lovlov is not a crisis or emergency service. In a medical emergency, in an acute crisis, in the event of a risk to oneself or others or in the event of domestic violence, the following services in particular can be reached in Germany:

• Emergency number 112 and police 110
• TelefonSeelsorge: 0800 111 0 111, 0800 111 0 222 and 116 123 (free of charge, around the clock)
• Hilfetelefon “Gewalt gegen Frauen” (Violence against Women Support Hotline): 116 016 (free of charge, around the clock)

4. Conclusion of contract, price and payment

(1) The presentation of the paid test on the website does not constitute an offer but an invitation to place an order. By clicking the button “order with obligation to pay” or a correspondingly unambiguously labelled button, the participating person submits a binding offer. The contract is concluded upon our order confirmation or upon the activation of the test, whichever occurs first. The activation takes place without undue delay after the conclusion of the contract.

(2) The price stated at the time of the order applies. All prices are final prices including statutory value added tax.

(3) Payment is processed via Stripe Payments Europe, Limited, Dublin, Ireland. The available means of payment are displayed at the latest at the beginning of the ordering process.

(4) We send the order confirmation together with these General Terms and Conditions and the instruction on withdrawal by email to the address provided with the payment.

(5) In the event of a chargeback without legal grounds, we may refuse access to the result concerned, subject to the statutory requirements and within the limits of Section 320 BGB (German Civil Code), until the amount owed has been paid.

5. Obligations of users

(1) Users provide truthful information. They use lovlov only for themselves; another person takes part only via their own invitation and on the basis of their own consent.

(2) Users treat invitation, login and access links as confidential.

(3) The unlawful use of information obtained about the other person when taking part as a couple is prohibited.

6. Warranty

The statutory provisions on contracts for digital content (Sections 327 et seq. BGB) apply.

7. Liability

(1) We are liable without limitation for damage resulting from injury to life, body or health, for damage resulting from an intentional or grossly negligent breach of duty and under the Produkthaftungsgesetz (German Product Liability Act).

(2) In the event of a slightly negligent breach of an essential contractual obligation, liability is limited to the damage that was foreseeable at the time the contract was concluded and is typical for the contract. Essential contractual obligations are obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance users may regularly rely.

(3) Otherwise, liability for slight negligence is excluded.

(4) Mandatory statutory liability, in particular under Article 82 GDPR, remains unaffected.

(5) The above limitations also apply in favour of our legal representatives and vicarious agents.

8. Data protection

The processing of personal data is governed by our privacy notices at lovlov.co/privacy.

9. Instruction on withdrawal

The paid test is digital content that is not supplied on a tangible medium. The right of withdrawal does not expire early.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Alpha 360 Omega GmbH, c/o Unicorn Workspace GmbH, Schlüterstraße 39, 10629 Berlin, telephone: +49 30 52006260, email: hello@lovlov.co) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at lovlov.co/withdraw. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal, including its content and the date and time of its submission, on a durable medium (e.g. by email) without undue delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To Alpha 360 Omega GmbH, c/o Unicorn Workspace GmbH, Schlüterstraße 39, 10629 Berlin, email: hello@lovlov.co:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.

Withdrawal function

You can reach the withdrawal function via the link “Withdraw from contract here”, on German-language pages “Vertrag widerrufen”, in the footer of every page on lovlov.co outside the test and the personal area; it is located at lovlov.co/withdraw. There you can provide or confirm your name, information identifying the contract and the email address for the acknowledgement of receipt. By clicking the button “Widerruf bestätigen”, you declare the withdrawal.

10. Choice of law and consumer dispute resolution

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) If the user has their habitual residence in another state, they retain the protection of the mandatory provisions of the law of that state (Article 6(2) Rome I Regulation).

(3) We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

11. Final provisions

(1) These General Terms and Conditions are available in German and English. In the event of discrepancies, the German version prevails; this does not apply to the instruction on withdrawal, which is binding in both language versions.

(2) If provisions of these General Terms and Conditions are wholly or partly invalid, the consequences are governed by Section 306 BGB.